At Hairgenius we offer a 14 Day Money Back Guarantee on your purchase. Simply return unwanted goods to us within 14 days of receiving the goods for a refund. Please advise us in writing of your cancellation request.

Goods Returned for a Refund or Exchange must be unused and in their original undamaged packaging (including cellophane wrap, tamper-proof seals, and lids). We do not offer refunds or exchanges on used products due to hygiene reasons. 

Hairgenius DOES NOT accept liability for any product purchased at that does not meet your expectation.

REFUND – You will be refunded the amount you paid less all courier charges plus an R50 handling fee. Refund will be processed once the product has been returned and inspected to meet the criteria above.

EXCHANGE – you will be refunded any price difference and will be charged for the return delivery to the warehouse and the delivery of the replacement order and an R50 handling fee.