FAQ’s

Most Frequently Asked Questions

Shopping Basics

You can place your order and make payment directly through the online store.
You can also place your order by sending us an email (info@fusemag.co.za) to place your order. Please mention the product(s) you would like to purchase and we will reply with the banking details and instructions.
ayment options through the online store are as follows:
  • Credit Cards (MasterCard, Visa & Capitec Global One card)
  • Instant EFT (Standard Bank, Nedbank, ABSA, FNB)
  • Masterpass (the MasterCard digital wallet for safer online shopping)
  • Mobicred (credit facility for online shoppers)
If you would like to pay by Cash Deposit or by EFT from a bank not stated above, please send us an email placing your order and we will forward you our banking details (info@fusemag.co.za).

We are an online store and deliver nationwide, we, unfortunately, do not have a retail store where you can walk in and make your purchase.

Payments

We make use of the Payfast payment interface. PayFast have many automated and manual checks in place to protect both buyers and sellers from fraudulent transactions.

Payfast security features:

  • PCI-DSS Level 1 Compliant
  • Use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available.All sensitive info is encrypted within their own database.
  • Run penetration testing on their system on a weekly basis to look for vulnerabilities.
  • Their entire site, blog, payments page and help site all are served off secure servers.3D Secure is in place for all credit card transactions.
  • Use GEO IP tracking to see where transactions are originating from and look for mismatches between this and the card’s issuing country.
  • Their system automatically checks for suspicious payment velocity.
  • Use BIN/IIN validation to check for card-issuing bank locations and merchants can choose to enable/disable payments from certain countries.
  • Payments and card details are automatically checked against large online databases of blacklisted details.
  • All suspicious transactions are manually reviewed.

Yes if you are not comfortable making payment through the online store or if you would like to make an EFT payment or Cash Deposit into our bank account. Please send us an email placing your order and we will forward you our banking details and instructions (info@fusemag.co.za)

All orders are delivered by a door-to-door courier service and orders need to be signed for when delivered. Courier deliveries take place Monday to Friday during business hours. Once your order has been dispatched from our warehouse you will be sent a tracking email where you will be able to track the delivery of your purchase from we dispatch your order from our warehouse to the delivery address provided.

Shipping & Returns

  • Gauteng deliveries are 1-2 business days
  • Other major cities are 2-3 business days
  • Outlying areas are usually 3-5 business days

We do not deliver outside of South African borders.

We hold stock of all products advertised on our store. If we do not have stock of a certain product it will be shown as ‘out of stock’.

Yes, you can return a product you purchased from our online store. We offer a 14 day money back guarantee on your purchase.
Goods Returned for a Refund or Exchange must be UNUSED, in their original packaging (including cellophane wrap, tamper-proof seals, and lids). We do not accept liability for any product that does not meet your expectation. Suppliers will assist with the accurate replacement of any such products.
Goods must be returned to us in the condition they were dispatched, complete with undamaged packaging, any accompanying documentation, and must be undamaged in any way. Fragrances need to be unopened with a security seal and shrink-wrap intact.
If goods are returned you will be refunded the amount you paid less the original delivery cost. If goods are returned and exchanged you will be refunded any price difference and will be charged for the return delivery.
Contact

Do you have any other questions?